RenewSite Website Renewal Service, Terms and Conditions

These Terms are between Smart Notify Corp. ("we", "us", "RenewSite"), a corporation incorporated in Canada, and the business customer ("you", "the Client") who accepts them at the time of payment.

1. The service

We rebuild your existing website into a modern static website, using your current publicly available content and any materials you provide, and we publish it on your own domain name. Your site may include dynamic features powered by third party cloud services, including an admin panel that lets you edit defined fields, a live open or closed status, a contact form, and a display of your public Google reviews. The site is built with the help of AI tools, and every page is reviewed by an engineer before it goes live.

2. Preview and approval

Before you pay anything, we prepare a preview of your new homepage at no charge. Your written approval of the preview (for example by email) is your acceptance of the design direction. We then build the remaining pages in the same approved style. Looking at a preview creates no obligation for you.

3. Scope by package

Small, $99: one location, up to 3 pages, one round of revisions. Medium, $199: one location, up to 5 pages, two rounds of revisions. Large, $299: more than one location or a large amount of content, up to 8 pages, two rounds of revisions. Prices are in Canadian dollars and exclude HST unless a written quote says otherwise. A revision round means one consolidated list of changes sent at one time. Work outside the package, including a new logo, photography, writing a full new text from scratch, an online store, booking or ordering systems, and additional pages, is quoted in writing and done only after your written approval of that quote.

4. Payment and refunds

The package price is payable in full after you approve the preview and before the new site goes live. If you cancel in writing before approving the preview, nothing is payable. After you approve the preview, the package price is not refundable, because the remaining work is performed to order for your business. Third party costs paid on your behalf, if any, are never refundable.

5. Free hosting and free features, and how they can change

Hosting and the dynamic features are provided on the free plans of third party cloud providers, currently Cloudflare (Pages, Workers and D1). While those free plans continue to cover your site, we charge you nothing for hosting and nothing for those features. You acknowledge that:

a) these free plans belong to the third party provider, not to us, and the provider may change its prices, limits or terms, or discontinue a free plan, at any time and without our control;

b) if a provider begins to charge for a service your site uses, or your site grows beyond the free plan limits, we will notify you by email at least 30 days before any new cost applies to you, where the provider gives us that notice period;

c) you may then choose one of the following: (i) pay the third party cost for your site, passed through to you at our documented cost without markup, billed in advance; (ii) accept a reduced set of features that fits inside the remaining free limits; or (iii) receive the complete files of your website and move them to a host of your choice, at no charge for the handover itself;

d) we may replace a third party provider with another provider offering equivalent function at no cost to you, on 30 days email notice;

e) no charge ever applies to you for hosting or features without your prior written agreement, except a pass through you have accepted under (c)(i).

6. Availability

We will make reasonable efforts to keep your site online, but we give no uptime guarantee, because the site runs on third party infrastructure that we do not control. We are not liable for outages, slowdowns or data loss caused by third party providers, by your domain registrar, or by changes you or your other providers make.

7. Your domain

Your domain name is and remains your property and your responsibility. You are responsible for keeping it registered and renewed and for paying its renewal fees. If your domain expires or is transferred, your site may become unreachable, and that is not our responsibility. You authorize us to configure the DNS records needed to publish the site and to keep your existing email working, and you agree not to change those records while we host the site; if such a change breaks the site or your email, repair work is outside the package and is quoted separately.

8. Your content and your admin panel edits

You confirm that you own, or have the right to use, the text, photos, logos and other materials on your current website and in anything you give us, and that we may reuse them on your new site for you. You are responsible for the accuracy and legality of your business information, including prices, menus, hours, offers and any regulated claims. Anything you publish or change through your admin panel is your own act and your own responsibility, including errors and legal compliance. You are responsible for keeping your panel password confidential; actions taken under your login are treated as yours. Tell us at once if you believe your login has been compromised, and we will reset it. We keep a history of panel edits for a limited period and will restore an earlier version on request on a best efforts basis.

9. Privacy and personal information

a) Roles. Personal information that your visitors send you through your website (for example contact form messages with a name, email address, phone number and message) is collected for your business. For that information you are the organization accountable under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and we act only as your service provider, handling it on your instructions to deliver it to you.

b) What we handle and why. We handle form submissions only to deliver them to your business email address and to block spam and abuse. We do not read form messages for any other purpose, and we never sell, rent or use your visitors personal information for marketing or for any third party.

c) Minimization and retention. Form submissions pass through our systems in transit; we do not keep a database copy of message content. Technical logs that may contain an IP address or similar technical data are kept for no more than 30 days for security and troubleshooting, then deleted or overwritten. Admin panel edit history is kept while your site is hosted with us so that changes can be reviewed and reversed, and is deleted when the service ends, subject to (f).

d) Service providers and cross border processing. We use Cloudflare, Inc. for hosting, security and delivery, and an email delivery provider to send form messages to you. These providers process data on global networks, including in the United States and other countries, where it may be subject to the laws of those countries. By using the service you acknowledge this processing, as described in our Privacy Policy.

e) Safeguards. Data is encrypted in transit, access to systems is limited to the people who operate the service, and admin panel access requires your own login credentials.

f) Breaches. Each of us will keep records of privacy breaches as PIPEDA requires. If we become aware of a breach of security safeguards involving your visitors personal information in our systems, we will notify you without undue delay so that you can meet your own reporting and notification duties. You will likewise tell us without undue delay about any breach in your own systems that touches the website, your panel login, or your business email.

g) Visitor requests. If a visitor asks you for access to, or correction of, their personal information, that request is yours to answer. We will give you reasonable help with information that passed through our systems, subject to the retention limits in (c).

h) Our own information. Our handling of our own prospects and clients personal information is described in the RenewSite Privacy Policy. Our Privacy Officer can be reached at sales@renewsite.ca and at the addresses in these Terms.

10. Acceptable use

You will not use the site for anything unlawful, for sending spam, for phishing, for distributing malware, or in violation of the acceptable use rules of the third party providers named in section 5. If your site is the subject of a court order, a regulator demand, or a provider abuse notice, we may suspend the site at once and will notify you as soon as reasonably possible.

11. Our work and support

We will build your site in line with the approved preview and the package scope. After launch, support covers defects, meaning anything that does not work the way it did on the day it went live. New requests, changes outside the admin panel fields, and redesigns are quoted separately. We answer support email within two business days under normal circumstances.

12. No promised business results

We do not promise search engine rankings, traffic, enquiries, or sales. A website is a tool; results depend on your business and on third party platforms such as search engines and review sites, which we do not control and which may change their services at any time. Features that display third party content, such as Google reviews, depend on that third party continuing to make the content available.

13. Ending the service

The build engagement ends when your site goes live. Hosting and features then continue month to month until ended under this section. Either of us may end hosting on 30 days email notice. We may end hosting at once if you breach section 10, or if a third party provider terminates the underlying free service in a way that leaves us no reasonable alternative, in which case we will give as much notice as the situation allows. On any ending, we will deliver the complete files of your website to you within 14 days, and your domain remains yours throughout.

14. Liability

To the maximum extent permitted by law, our total liability to you for anything connected with this service is limited to the amounts you paid us for this service. Neither of us is liable to the other for indirect or consequential loss, including lost profits, lost customers, or loss of goodwill. Nothing in these Terms limits liability that cannot legally be limited.

15. Indemnity

You will indemnify us against claims, costs and damages that arise from your content, your admin panel edits, your business information, or your use of the site in breach of these Terms.

16. Changing these Terms

We may update these Terms for the future. Changes that affect the ongoing hosting or features of a live client site will be announced by email at least 30 days before they take effect, and if you do not accept a material change you may end hosting under section 13 and receive your site files.

17. General

These Terms are the whole agreement between us for this service and replace any earlier discussion. If one part is held unenforceable, the rest still applies. Ontario law governs these Terms, and disputes will be dealt with in Ontario, Canada. You accept these Terms by signing or by accepting them electronically at checkout or payment.

Signed: ______________________ Name and business: ______________________ Date: ____________

Smart Notify Corp., RenewSite

913 Bogdanovic Way, Kincardine, ON N2Z 0H3

Phone: (877) 577-8770